01
Engineers who embed with you
Forward-deployed model: our senior engineers sit with your team and map real workflows on the ground — not from a brief or a diagram on a slide.
Your workflows, running themselves.
>>> CUSTOMER SERVICE AUTOMATION
We map your workflows, then build and deploy AI systems your team uses every day — not just a demo.
10x
Development Speed
Built with
LangGraphLangChainRAG SystemsOpenAI
MAPPING OPERATIONS
Deploy >>> Sistem produksi…0%
Sales Pipeline AIAutomationQueuedWaiting
Internal Ops AIWorkflowQueuedWaiting
Finance ReconciliationAgentQueuedWaiting
Customer Support AIAgentQueuedWaiting
Knowledge Base (RAG)RetrievalQueuedWaiting
02
Built in your context
Systems engineered directly on your stack, tools, and operational data — agents, RAG, workflows, integrations — not generic templates.
03
Shipped to adoption, not a demo
We stay until the system runs in production and your team uses it every day — including the hard post-pilot phase, not a handoff-and-leave.
04
Accountable, data stays in-house
Every output traces back to its source, access is controlled, no third-party model training — auditable from day one.
About us
OpenCraft is an AI transformation studio in Bandung. We map your operational workflows, then build and deploy AI systems your team actually uses every day — not a demo, not a slide.
We stay small on purpose: three senior engineers who own the strategy, the system architecture, and the rollout directly. Nothing gets lost between a workshop, a prototype, and the team expected to run it.
Senior-led4–8 wksYour data
Customer Service Automation
AI agents on WhatsApp & Telegram answer instantly, resolve FAQs and orders, then escalate to your team only when a case genuinely needs a human.
Learn moreMessage inWhatsApp · Telegram
Understand intentIntent + context
Fetch dataOrder · FAQ · policy
Reply instantly0.8s average
Eskalasi ke tim· saat butuh manusia
Realtime1.234 ditangani hari ini98% selesai otomatis0.8s rata-rata respon
Internal Knowledge AI
A private RAG assistant that answers from your SOPs, manuals, and internal tickets — with cited sources, so every answer can be checked.
Learn moreQBerapa lama garansi produk B?
SOP.pdf142
Manual.docx318
Tiket.csv2,4k
Retrieval + Re-rank
Jawaban
Garansi Produk B berlaku 12 bulan sejak tanggal pembelian, mencakup kerusakan pabrikasi.
SumberSOP.pdf · hal. 14Manual.docx · §3
Content Creation Automation
One brief becomes post-ready short videos and on-brand banners, auto-adapted for each platform — consistent with your brand identity.
Learn moreBrief
“Promo Ramadan — diskon 30%, nada hangat, CTA belanja sekarang.”
1 brief4 output / platform
Reel · 9:16on-brand ✓
TikTok · 9:16on-brand ✓
Story · 9:16render…
Banner · 16:9antre
Process
Start with an audit01
Workflow Audit
DiscoveryWe map your existing workflows, find the manual bottlenecks, and decide what's worth automating first.
1–2 weeks
02
System Design & Integration
EngineeringArchitecture for workflows, agents, and integrations into your systems — designed to be used, not shown off.
Weeks 3–6
03
Testing & Training
EnablementTest under real conditions, train non-technical staff, and manage the change so adoption actually happens.
1–2 weeks
04
Production Deployment
OperationsRelease to production with full support through the post-pilot phase — a demo is not a deployment.
Go-live
Still a lot of manual work?
See what your operations could automate.
Start with a Workflow Audit — we map your workflows and show the highest-impact points, before building anything.
Use cases
01
Customer Service Agent
Agents on WhatsApp & Telegram answer instantly, resolve FAQs and orders, then escalate to your team when a case needs a human.
02
Lead Qualification & Follow-up
Automatically capture, qualify, and follow up inbound leads 24/7 — no prospect goes cold because someone forgot to reply.
03
Internal Knowledge AI
A private RAG assistant that answers from your SOPs, manuals, and internal tickets, complete with checkable sources.
04
Content Automation
One brief becomes post-ready short videos and on-brand banners, auto-adapted for each platform.
05
Review Automation
Collect, monitor, and respond to customer reviews automatically — protect your reputation without watching every channel by hand.
06
Social Media Automation
Plan, create, and schedule content across channels with a consistent brand tone — a content pipeline that runs itself.
Showcase
Pre-order · Merch brand
Kiyoo
K-pop merch pre-order website
A pre-order website for a K-pop merch brand (Sajangneeds × Kiyoo). Buyers pick a product & variant, pay a 90% deposit via transfer or e-wallet, and orders flow straight to the admin's WhatsApp — replacing DM and spreadsheet ordering. Ideal for brands that want organized, trackable pre-orders without marketplace fees.
Blog
Notes and analysis on AI trends for operations and business decisions.
26 June 2026OpenCraft
Cara Mengintegrasikan AI ke Dalam Alur Kerja Bisnis Tanpa Mengganggu Operasi yang Sudah Berjalan
Mengintegrasikan AI ke dalam alur kerja bisnis bukan soal memasang model terbaru ke dalam sistem yang ada. Yang lebih sering menentukan berhasil atau gagalnya proses ini adalah seberapa baik tim memahami alur kerja operasional yang sudah ad
24 June 2026OpenCraft
Jebakan Deployment AI Knowledge Base Internal yang Sering Diabaikan Tim Operasi
Membangun knowledge base berbasis AI di atas dokumen internal terdengar seperti proyek yang mudah dikontrol—toh datanya milik sendiri, tim sudah tahu prosesnya, dan toolnya tersedia. Tapi justru di sinilah banyak deployment kandas: bukan ka
24 June 2026LangChain
How to Build Memory into AI Agents
Memory is durable context that an agent can retrieve across runs to guide its behavior. It may include facts, preferences, past interactions, instructions, skills, examples, and learned patterns. A...
Not hype — real work